Charlotte Boutique and Custom Jewelry

RETURN/EXCHANGE POLICY

Our policy is simple: We will gladly accept a return within 21 days from your shipment date for merchandise credit. Items must be in as-new condition and be returned in the original packaging complete with all components. You are responsible for the costs of shipping the item(s) to us. We are not responsible for items lost-in-transit; so, we recommend that you use a shipping method with a tracking number that insures the return. Shipping fees are non-refundable. All items are handmade and may have slight irregularities due to the natural cuts and colors of the stones. They are paired to be as specific a match as possible.

SHIPPING
All items are shipped and insured with UPS. Shipping method is determined by the purchaser at the time of purchase.

LEGAL AND SECURITY OF PERSONAL INFORMATION
In order to ship to online customers, Meredith A. Jackson Jewelry Design (MAJ Design) will collect your:

  • Name
  • Shipping address
  • Billing address
  • Telephone number
  • Email address
  • Credit card number, expiration and card security code

HOW YOUR PERSONAL INFORMATION IS USED
Meredith A. Jackson Jewelry Design collects and uses your personal information to:

  • Fulfill online orders and communicate with you about the purchase
  • Contact you about promotions, special events and products we think you may be interested in
  • To improve the content and layout of our website

PRIVACY
Your privacy and security is very important to us. When appropriate, Meredith A. Jackson Jewelry Design shares personal information . Except where prohibited by law, we share personal information with select providers for things like:

  • Payment processing
  • Order processing
  • Order fulfillment
  • Marketing promotions (for MAJ Design only)
  • Name and address verification
  • Email management (for MAJ Design only)

SECURITY OF PERSONAL INFORMATION
Meredith A. Jackson Jewelry Design takes all appropriate security measures to help safeguard your personal information and to prevent unauthorized access. MAJ Designs uses Authorize.net and Intuit to authenticate all credit cards processing. Additionally, we only display the last four digits of your credit card number on the Order Confirmation page and require a card security code (CSC or CVV) and zip code be submitted when ordering online or over the telephone.

REVIEW OR UPDATE PERSONAL INFORMATION
If you wish to review or update your personal information please send an email to:

shop@meredithjackson.com or call the store at: 704-910-4140

UNSUBSCRIBE TO NEWSLETTER OR SPECIAL OFFERS

If you wish to unsubscribe to our Monthly Newsletter or Special Offers, please use the Unsubscribe link found at the bottom of our emails. Alternatively, you may email your request to shop@meredithjackson.com or call the store at: 704-910-4140. Requests made via email or phone may take up to 10 business days to process.

PRODUCT COLORS
Meredith A. Jackson Jewerly Design has made every effort to display products as accurately as possible. Due to each userʼs computer monitor, the displayed colors of the product may differ. If an itemʼs color causes you to return the item, a store credit will be issued as long as the return falls within MAJ Design’s Return Policy. MAJ Design shall not be held responsible for color differences on custom orders.

PRODUCT PRICING AND AVAILABILITY
Meredith A. Jackson Jewelry Design makes every effort to have accurate pricing and availability updated on the website. Due to limited quantity occasionally a product may be discontinued or out-of-stock. Should an item be purchased that is out-of-stock or an anticipated delivery is beyond what is estimated on the website, a full refund will be issued in the method paid if another product offering is declined. Product prices are subject to change. MAJ Design is not responsible for typographical errors regarding price.

CHANGES TO POLICIES
Meredith A. Jackson Jewelry Design reserves the right to modify all Policies at any time, this includes, but is not limited to, Privacy, Product Pricing and Product Availability.

GENERAL INFORMATION
These policies constitute the entire agreement between you and Meredith A. Jackson Jewelry Design and govern the use of the Site. You may also be subject to additional terms and conditions that are applicable to certain parts of the website including but not limited to sale announcements, discounts, special shipping amounts and custom orders.

WEBSITE PHOTO OWNERSHIP AND BLOG ETIQUETTE
Except where indicated, all the images on the MAJ Design’s website are owned and are protected by U.S. and International copyright, trademark and other laws. Photos may not be used except as permitted in these Policies or with prior written permission of the owner of such material. You may not modify the information or materials located on this website in any way to reproduce or publicly display, distribute or otherwise use any such materials for any public or commercial purpose. If you see an image on the Meredith A. Jackson Jewelry Design website and wish to use it for promotional means, please contact us for authorization by email at: shop@meredithjackson.com or by Phone: 704-910-4140.

*If you see an image on the blog or website and you would like to re-post, you must link to the exact post where the content or image is featured.

CUSTOM SIZING

Most items can be custom sized. Please email: shop@meredithjackson.com or call 704-910-4140 to make requests.